Ready to start crushing it on customer support? You need Customer Support. Read this to learn about the best features and one thing you may not know.

Businesses now prioritize better customer experience than ever before. Customers are looking for brands that make them feel good and continue to offer value even after purchase. As customer impatience while seeking support continues to decline, brands have begun using live chat to connect with their customers in real time.

Customer Support introduces itself as an affordable and flexible live chat tool to help you increase your conversion rates, gather user information, and do more than just answer customer queries.

Why Customer Support Is So Important

What exactly makes customer support “good”?

The answer is to get the right information from the customer in the shortest possible time.

Businesses often view customer support as a last resort when it comes to designing customer information about their product or service. But according to a report by Microsoft Global State Customer Service, customer service is a determining factor for 90% of Americans. Especially if you provide remote customer service.

Excellent customer service not only helps to differentiate your business from your competitors but also gets you more loyal customers. A report by State of the Connected Customer of Salesforce states that 89% of consumers are likely to resume purchases after having good customer support experience.

Taking Customer Support to the Next Level With Live Chat

When you think of customer support, the first thing that comes to your mind is a carefree wait for a call transfer or email response.

According to Hubspot, a quick response is essential for 90% of customers when they have a customer service query. So the best time to respond to a customer is when you make a request. Live chat makes this quick response time possible by having real-time chat with your customers.

Giving your customers a real-time channel ensures they can reach customer support at their own pace.

You will need additional tools to incorporate live chat into your customer support. Customer Support has made a name for himself as one of the most popular live chat tools that helps your customers reach you directly from your website.

What is Customer Support?

Customer Support is a cloud-based live chat platform that allows you to chat with your customers on your website. It offers more than just live chat features, as well as a clean and accurate design.

Getting started with Customer Support is very easy. After logging in to your Customer Supportk account, go to the Settings section, and then click Install. You can install it in two ways: paste its embedded code into your website, or add it as a CMS plugin.

What Customer Support Offers

Reach Customer in Real Time

Customers can partner with support staff, allowing them to solve their problems in real time. Customer Support interaction is not disruptive, and customers can continue browsing while chatting with customer support staff. You can set a chat schedule to allow your customers to send an email to the chat box when your employees are offline.

Missing Customer Support Feature – In App Image and File Annotation

All right, think about this. You answer tickets and chat with customers like a ninja. Your customer is sending a screenshot showing the problem they are having. You can fix it, but writing a solution to a chat message is slower than adding certain arrows, highlights and callouts over the image they sent you.

If you can just click to describe and send the image to the customer with all your marker on it – that would be great. That’s what’s missing in Customer Support. The annotation of the image comes directly from the conversation with the tickets, without leaving the tool. And that’s what the Markup Hero image annotation API does. They just need to put it together and it’s very easy.

Here is a video showing how it will work within a common customer support forum like Customer Support.

Default Customer Interaction

You will usually notice the same questions people ask after taking certain steps on your website. In this case, you can create messages automatically to reach them at the most convenient time possible. Default messages allow you to use user activity as launchers. For example, you can send a message to a website visitor after we have spent some time on your sales page.

Get details by real-time reporting

Real-time reporting is one of Customer Support’s unique features that allows you to analyze customer support interactions to design better strategies. You can monitor metrics like high customer service hours to make sure your employees are available if your customers may need support. You can also identify potential opportunities to improve your product or service by evaluating the frequency of various customer issues.

Use Co-browsing to Guide Users

Customer Support’s browsing feature allows visitors to share their screens while chatting. This helps your employees to direct customers to any problems they face. For example, if a customer is having trouble completing a purchase on your website, you can start a collaborative browsing session and provide step-by-step guidelines on how to complete a purchase. You can continue to help them by managing the time using the buttons at the top of your collaborative browsing page.

Engage Well With Targeted Discussion

You can make connections with your customers automatically based on multiple scenarios using the targeted chat feature. You can block the IP address, hide the unsupported chat dialog box, display the dialog on certain pages, and send marketing messages based on user activity. Interacting with your customers based on their actions makes your interaction more relevant and meaningful to them.

Track Search Conversation Texts

You can find all the conversations that took place in your Customer Support dialog box in the recorded text dashboard. Texts are recorded along with guest name, email, location, and chat rate. This helps you track your customer interaction and refer to it if needed. You can also filter these conversations by marking, keywords, and date range.

Monitor Staff Performance Using Team Management Tools

Customer Support team management tools let you see how your support staff are performing and make sure they are not frustrated with support requests. In your dashboard, you can see the volume and rating of each agent. You can also limit the number of conversations hosted by your agents at any time.Customer Support has a Teams feature that allows you to assign guests to agent groups based on pre-set conditions.

Customize the Conversation Window to Match Your Product

You can customize the look of your chat window in many ways. You have the option of using a color wheel or entering a hex number to match the primary and secondary colors of the dialog box with your product.

Customer Support allows your agents to upload their images as an avatar to make the conversation feel natural. You can also customize your chat language by selecting one from the list or using the Customer Support API to customize it in another language.

Find Out More About High-Strength and Integration

Customer Support Power allows you to add special features designed for sales, growth, and customer service, which you can add to any Customer Support program with a monthly flexible subscription. You do not need third-party add-ons to install these advanced capabilities and have the option to add or remove them whenever you want.

Customer Support offers integration with CRM software like Salesforce and Hubspot, e-commerce platforms like Woocommerce and Shopify, analytics tools like Google Analytics, publishing platforms like WordPress, and much more.

How much does Customer Support cost?

Customer Support offers all of its features, including unlimited chats for $ 19 / month per seat. You also get discounts for the annual subscription. Its Enterprise version, called Customer Support , offers your support team training, personal account manager access, essential support, and more. You should contact the Customer Support team to get a price discount.

The Last Word

When it comes to choosing a live chat solution, you need to consider the needs of your business and if the tool can provide it. For example, your goal could be to generate leads or provide an interactive FAQ solution. Look for features that help you meet your customer support goals.

Customer Support offers a smooth, affordable, and rich live chat solution. Features such as collaborative browsing and real-time reporting make it an attractive option if you are looking to take your customer support to the next level.